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Update on Stimulus Payment #3

Updated: March 15, 2021

Questions about your payment status

TTCU Federal Credit Union is unable to see your stimulus payment until it is direct deposited or until you deposit a paper check. To see the status of your payment and learn more, visit the helpful IRS resources below:

Check the status of your deposit

  • If your stimulus check has been received, it will show as a deposit to your account.
  • Log into your online or mobile banking to check your deposits. If you're not enrolled in online services and need assistance, follow these step-by-step instructions.
  • You can also access your recent transactions using TTCU’s 24-hour telephone banking.
  • The IRS determines the exact timing of stimulus payments and does not send payments to everyone at the same time. That's why your friends or family may have their payment before you receive yours.
  • TTCU does not hold your stimulus payment. Your payment will be available and visible to you as soon as we receive it from the IRS.

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Full Access to Our Branch Lobbies

Updated: January 28, 2021

TTCU will re-open full access to our branch lobbies on Friday, January 29. While our lobbies will be open, we encourage you to continue to use the drive-thru for all teller and simple transactions, whenever possible.

To make sure we can serve you safely, we continue to follow the recommendations of the Centers for Disease Control and Protection (CDC). You'll notice the following safety measures when you visit TTCU:

  • We will limit the number of people who can be in the lobby at the same time.
  • Members will be required to wear masks. We'll provide masks to members not wearing their own.
  • We'll kindly ask you to practice social distancing. Handy floor markers will be in place to indicate 6 feet of separation.
  • Plexiglass shields will be used where possible for the safety of our members and our employees.
  • We'll continue to use enhanced cleaning measures out of concern for the community.

Not ready to come back into a branch just yet?

No problem! The simplest way for you to access your accounts is through our online banking and mobile apps. We also continue to assist you through our drive-thrus, ATMs, video tellers (where available) and via phone at 918-749-8828 or 1-800-234-8828.

Thank you for your cooperation and understanding during this time. We look forward to seeing you!

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Update on Stimulus Payment #2

Updated: January 5, 2021

The IRS determines the exact timing of stimulus payments. Not everyone will receive their payment at the same time, and stimulus payments will continue to roll out over the next few months.

Check the status of your deposit

The best way to check the status of your deposit is log into your online or mobile banking and review the activity on your account. If your stimulus check has been received, it will show as a deposit to your account. You can also access your recent transactions using TTCU’s 24-hour telephone banking.

Questions about your payment status

TTCU Federal Credit Union is unable to see your stimulus payment until it is direct deposited or until you deposit a paper check. While we are unable to identify when these funds will be deposited into your account, we encourage you to visit the helpful resources below regarding the status of your payment:

Using the link above, you will be able to check your payment status and confirm your payment type (direct deposit or check).

Other Helpful Resources:

  • If you are eligible for a stimulus payment from the IRS, you will receive up to $600 per individual ($1,200 total for married couples) and $600 per child. For taxpayers who filed tax returns in 2018 and 2019, plus most seniors and retirees, the payments will be automatic.
  • If you received a paper check by mail and need to verify the check before depositing, visit: https://www.tcva.fiscal.treasury.gov 
  • For more information on the second round of payments, visit: https://www.irs.gov/coronavirus/economic-impact-payments 

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Limited Access to Branch Lobbies

Updated: December 26, 2020

Due to the expected surge in post-holiday Covid-19 cases and out of concern for the well-being of our employees and members, we have decided to limit access to our branch lobbies effective Dec. 28. We remain committed to meeting your financial needs in a safe and effective way.

If you need to conduct a simple transaction, we can serve you in these ways:

If you need help enrolling in our online services, step-by-step instructions are available online. If you have questions about your account or need to speak to someone about a more complicated financial matter, please call 918-749-8828 or 1-800-234-TTCU so we can arrange to assist you.

Thank you for your support as we work to help our communities stay safe and healthy.

* Drive-thrus are available at all branches except Downtown Tulsa. 

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Take Advantage of Our Contactless Services

Updated: June 18, 2020

Did you know that we offer various contactless service options? For safety, we encourage you to take advantage of these services, whenever possible.

Digital Services

  • Mobile check deposit
    No need to visit a branch, when you can simply deposit your check with your smartphone
  • Online banking and mobile apps
    Transfer funds, make payments, check your balance and much more from the comfort of your home
  • Online account opening
    Open a checking account, apply for a loan or open a CD safely from your home

On-site Services*

  • Drive-thrus*
  • ATMs
  • Depository ATMs**
  • Video tellers***
  • Night depository

As always, you can call us with any questions or concerns at 918-749-8828 or toll-free at 1-800-234-8828.

Do you still need to visit a branch? That's ok! You can be sure that we continue to follow the recommendations of the Centers for Disease Control and Protection (CDC) to make sure we serve you safely. As a friendly reminder, masks are required when conducting business in TTCU branch lobbies.

Thank you for your continued cooperation and understanding during this time.

* Drive-thrus are available at all branches except Downtown Tulsa. ** Depository ATMs are available at our Bixby, Broken Arrow, Claremore, Downtown, Jenks, Midtown, North Pointe, Quail Springs, Sand Springs and Southeast locations. *** Video tellers are available at our Bixby, Broken Arrow, Jenks, Midtown, Quail Springs, Sand Springs and Southeast locations. 

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Full Access to Our Branch Lobbies

Updated: May 10, 2020

TTCU will re-open full access to our branch lobbies and welcome back our members on Monday, May 11. While our lobbies will be open, we encourage you to continue to use the drive-thru for all teller and simple transactions, whenever possible.

To make sure we can serve you safely, we continue to follow the recommendations of the Centers for Disease Control and Protection (CDC). You'll notice the following safety measures when you visit TTCU:

  • We will limit the number of people who can be in the lobby at the same time.
  • Members will be asked to wear masks. We'll provide masks to members not wearing their own.
  • We'll kindly ask you to practice social distancing. Handy floor markers will be in place to indicate 6 feet of separation.
  • We'll continue to use enhanced cleaning measures out of concern for the community.

Not ready to come back into a branch just yet? No problem! The simplest way for you to access your accounts is through our online banking and mobile apps. We also continue to assist you through our drive-thrus, ATMs, video tellers (where available) and via phone at 918-749-8828 or 1-800-234-8828.

Thank you for your cooperation and understanding during this time. We look forward to seeing you!

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We Appreciate Your Patience

Updated: April 16, 2020

High volumes of activity throughout the financial industry have placed unprecedented demands on many areas, including TTCU’s online banking and phone help centers. There may be intermittent periods when online banking and phone services are temporarily unavailable.

We apologize for any inconvenience, and we appreciate your patience.

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Coronavirus Stimulus Payments

Updated: April 15, 2020

The CARES Act stimulus payments from the IRS have already started appearing in accounts via direct deposit. Not everyone will receive their payment at the same time. Payments will continue to roll out through the year.

Check the status of your deposit

The best way to check the status of your deposit is log into your online or mobile banking and review the activity on your account. If your stimulus check has been received, it will show as a deposit to your account. You can also access your recent transactions using TTCU’s 24-hour telephone banking.

Questions about your payment status

TTCU Federal Credit Union is unable to see your stimulus payment until it is direct deposited or until you deposit a paper check. While we are unable to identify when these funds will be deposited into your account, we encourage you to visit the helpful resources below to ask about the status of your payment:

1. If you are expecting a stimulus payment and need to check the status of your payment, please visit: https://www.irs.gov/coronavirus/economic-impact-payments

Using the link above, you will be able to check your payment status, confirm your payment type (direct deposit or check), and enter your bank account information for direct deposit if it is not already on file.

2. If you did not file taxes in 2018 or 2019, and you do not currently receive Social Security retirement, disability (SSDI) or survivor benefits, click below to enter your payment information: https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here

Other Helpful Resources:

  • If you are eligible for a stimulus payment from the IRS, you will receive up to $1,200 per individual ($2,400 total for married couples) and $500 per child. For taxpayers who filed tax returns in 2018 and 2019, plus most seniors and retirees, the payments will be automatic. 
  • If you received a paper check by mail and need to verify the check before depositing, visit: https://www.tcva.fiscal.treasury.gov 
  • For more information on eligibility and frequently asked questions, visit: https://www.irs.gov/coronavirus/economic-impact-payment-information-center

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Assistance for Businesses

Updated: April 9, 2020

SBA Loans — Members have been asking about Paycheck Protection Program loans (PPP) and what services are available for businesses. TTCU is not a commercial lender, so we're not able to offer this type of SBA loan.

However, many financial institutions are working with local businesses. If you own a business and need financial assistance, please reference this list of commercial lenders from the Tulsa Regional Chamber.

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Access to Accounts and Services

Updated: April 7, 2020

During this time of uncertainty, you can remain certain that TTCU is here for you. While your typical day-to-day branch experience may be different, as access to our lobbies remains limited, we are still able to assist you in a variety of different ways.

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Keep Your Account Safe / Avoid Scams & Fraud

Updated: April 1, 2020

Warnings and Tips — A reminder to members to stay alert and mindful during the coronavirus pandemic. Criminals are constantly trying to collect your personal or financial information, but especially during a crisis like COVID-19. Don't let them take advantage of the situation! Here are some articles to help you avoid a scam or fraud:

As always, your health and financial well-being remain our top priority!

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How to Enroll for Online Banking

Updated: March 26, 2020

Step-by-Step Video — One of the simplest ways to access and manage your accounts from home is through online banking. If you haven't signed up yet, watch this step-by-step video on how to enroll and enjoy the convenience of online banking!

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TTCU Is Open / Essential Business

Updated: March 26, 2020

As you may have heard, Gov. Stitt recently ordered non-essential businesses to close in Oklahoma counties with known COVID-19 cases. This includes many of the counties TTCU operates in. As a financial institution, TTCU is considered an essential business, so we will continue to safely meet your financial needs.

While access to our lobbies remains limited for the health and safety of our community, we can assist you through our drive-thrus, ATMs, video tellers (where available) and via phone at 918-749-8828 or 1-800-234-8828.

If you’ve suffered a loss of income and have worries about your finances, please reach out to find out how TTCU can help you. Our Certified Financial Counselors are prepared to answer any questions you might have.

Online Account Access

The simplest way for you to access your accounts is through our online banking and mobile apps. Through our online access, you can:

If you've never signed up for online banking, here's a helpful video to walk you through the enrollment steps.

If you need to reset your online password, you can do that here. If you have any issues accessing your accounts, please give us a call at 918-749-8828. Please watch this web page or social media for our latest updates.

We encourage you to stay home as much as possible. As always, your health and financial well-being remain our top priority!

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Keep Yourself and Your Money Safe

Updated: March 23, 2020

What You Need to Know — We want to help you stay financially healthy during the coronavirus outbreak. We've put together some helpful resources to answer critical questions you may be having - like:

As always, your health and financial well-being remain our top priority!

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Deposits Are Safe

Updated: March 19, 2020

The NCUA (National Credit Union Administration) is reminding members that federally-insured credit unions are a safe place to save money, and your deposits are insured. All deposits at TTCU are protected by the National Credit Union Share Insurance Fund, which insures up to at least $250,000 per individual depositor. Additional information on NCUA share insurance coverage is available www.mycreditunion.gov/share-insurance.

Also, the NCUA is asking all credit union members to remain vigilant against coronavirus-related scams. Please exercise caution with COVID-19-related emails and be wary of social media pleas, texts or phone calls. For more information about frauds and scams, please visit NCUA's Fraud Prevention Center.

 

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Branch Lobby Access / Drive-Thru

Updated: March 18, 2020 at 2:05 p.m.

In support of the community efforts to control the spread of COVID-19, access to our branch lobbies is now limited. We'll be happy to meet your needs through any of our drive-thrus, ATMs or video tellers (where available).

TTCU provides online banking and mobile apps to help you take care of your accounts. You can always check your account balance, transfer money, pay bills and more through our online banking. Also, TTCU's apps allow you to deposit checks or manage your debit or credit cards from anywhere.

You can also call us with any questions or concerns at 918-749-8828 or toll-free at 800-234-8828.

The decision to limit access to our lobbies was made out of concern for our community, and we feel this is the best way to keep members and employees safe during this time. We encourage you to stay home as much as possible and to keep yourself updated on current CDC recommendations.

Your health and financial well-being remain our number one priority!

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Annual Meeting Postponed

Updated: March 16, 2020

Out of concern for the safety of our members and staff, we're following guidance from the CDC and the City of Tulsa regarding large gatherings and postponing the 2020 annual meeting. We will announce the new date as soon as it is available.

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Coronavirus Preparedness

Updated: March 13, 2020

A message from Tim Lyons, TTCU President and CEO, about the steps we're taking to protect the well-being of our members and employees. TTCU is receiving daily updates from the Centers for Disease Control and Prevention (CDC) and monitoring guidance from local, state and federal authorities. Read more.

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