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Think your account or information may be compromised?

Follow these steps to help protect your accounts and limit potential damage.

Step 1: Contact TTCU immediately

Step 2: Lock your cards

If you're unable to reach us, use the mobile app or online banking to lock your cards

  • Mobile app
    • Log in and tap Cards on the bottom toolbar
    • Choose the card you need to lock
    • Find the Lock this card toggle and turn it on
  • Online banking
    • Find Online Banking in the top toolbar of the TTCU.com website
    • Log in and hover over Card Management in the top toolbar
    • Choose Manage cards
    • Choose the card you need to lock (verify the last four digits)
    • Find the Lock this card toggle and turn it on

Step 3: Place a fraud alert

Contact one of the three major credit bureaus:

Step 4: Report identity theft


Protect yourself from fraud and identity theft

Learn how to protect your accounts and personal information from fraud and identity theft.

Avoid phishing and fraud scams
  • Be cautious of emails or messages that create urgency or ask for personal information
  • Do not click links in unexpected emails or texts
  • Verify the sender by contacting the company directly
  • Be aware of phone scams asking for account details
Protect your accounts and personal information
  • Use strong, unique passwords for each account
  • Keep your devices, browser and software up to date
  • Avoid using public or unsecured Wi-Fi for financial activity
  • Protect personal information shared online and on social media
Protect your cards and payments from fraud and theft
  • Monitor your account activity regularly
  • Keep checks and financial documents secure
  • Shred sensitive documents before disposing of them
  • Complete checks fully to prevent alteration
  • Use a gel pen to reduce risk of check washing
  • Take outgoing mail directly to the post office when possible
Use TTCU tools to monitor and protect your accounts
  • TTCU uses transaction monitoring to detect unusual activity
  • You may be contacted if suspicious activity is identified
  • Always verify by contacting TTCU using a trusted phone number - (918) 749-8828 or (800) 234-8828
  • Keep your contact information up to date so alerts can reach you
  • Use digital banking tools to review activity and manage your accounts

Spot fraud and verify suspicious activity

Learn how to recognize common scams and verify when something doesn't seem right.

Recognize phishing, scam messages and fraud attempts
  • Messages may create urgency or pressure you to act quickly
  • Links or websites may appear legitimate but are not
  • Emails or texts may contain spelling or grammar issues
  • Requests for personal or financial information are a warning sign
Verify calls, texts or emails claiming to be from TTCU
  • TTCU may contact you if suspicious activity is detected on your account
  • Always verify by contacting TTCU using a trusted phone number - (918) 749-8828 or (800) 234-8828
  • Do not provide sensitive information unless you initiated contact
  • Be cautious of calls or texts asking you to confirm account details
Monitor your accounts for unusual activity
  • Review your account transactions regularly
  • Look for charges or activity you don’t recognize
  • Watch for missing statements or unexpected account changes
  • Keep your contact information up to date to receive alerts
Know common warning signs of identity theft
  • Unexpected credit or account activity
  • Denial of credit without clear reason
  • Unfamiliar accounts on your credit report
  • Communications about accounts you did not open

How TTCU helps protect your accounts

We use tools, monitoring and ongoing employee training to help keep your information and accounts secure.

Fraud monitoring

  • TTCU uses transaction monitoring to detect unusual activity on your accounts
  • We may contact you if suspicious activity is identified

Account alerts and controls

  • Receive alerts when certain account activity occurs
  • Use digital banking tools to monitor transactions and manage your accounts
  • Lock or unlock your card if it is lost or misplaced

Ongoing employee training

  • TTCU employees complete ongoing training to recognize fraud and scam activity
  • This training helps our team identify threats and support members more effectively

What TTCU will never do

  • Ask for your online banking password
  • Request one-time security codes
  • Ask for your full card number or PIN
  • Pressure you to act immediately or move money to another account

Stay informed about scams and fraud

Learn about current scams and how to protect yourself with the latest fraud and security tips.

Beware of Bitcoin ATM Scams: A Growing Investment Fraud Targeting Individuals

| Renee S.

A New Twist on an Old Scam

Financial scams continue to evolve, and one of the latest and most dangerous trends involves fraudsters posing as legitimate investors, government agents or tech support representatives working to convince victims to withdraw cash and deposit it into Bitcoin ATMs.

This scam is designed to move your money quickly and anonymously into the hands of criminals, leaving you with little to no recourse once the transaction is completed.

How the Scam Works

1. Initial Contact: Scammers often initiate contact through phone calls, emails, social media or messaging apps. They may pose as:

  • Investment advisors promising high returns
  • Your own financial institution claiming your accounts are not safe
  • Government officials claiming you owe money
  • Tech support warning you of a security breach
  • A romantic interest met online needing financial help
  • An old friend trying to reconnect

2. Urgency & Pressure: Victims are pressured into believing they must act quickly. Scammers use fear (e.g., threats of arrest or fines) or excitement (e.g., promises of doubling your money) to lower your defenses.

3. Instructions to Withdraw Cash: Once trust is gained, you're instructed to withdraw large sums of cash from your bank or retirement account.

4. Bitcoin ATM Deposit: The scammer provides a QR code or Bitcoin wallet address and directs you to a nearby Bitcoin ATM to deposit the cash. They may even stay on the phone with you during the process to ensure it’s done correctly.

5. Funds Are Gone: Once the transaction is completed, the Bitcoin is instantly transferred to the scammer’s digital wallet. These transactions are nearly impossible to trace or reverse.

Red Flags to Watch For

  • You're asked to withdraw cash and deposit it into a Bitcoin ATM for any reason.
  • You're told not to speak with bank staff or law enforcement.
  • You’re offered guaranteed investment returns or pressured into a “limited time” opportunity.
  • You're contacted unexpectedly by someone claiming to be from a government agency or financial institution.
  • The person insists on being kept on the phone during your ATM visit.

Protect Yourself

  • Never send money or cryptocurrency to someone you haven’t met in person.
  • Government agencies will never ask for payment via Bitcoin or cryptocurrency.
  • Talk to a trusted friend, family member or financial advisor, in person, before making large transactions.
  • Hang up if you’re being pressured or threatened.
  • Report the incident to your local police and the appropriate national fraud reporting agency such as the FTC.

What To Do If You’ve Been Scammed

If you suspect you’ve been a victim:

  • Stop all communication with the scammer immediately.
  • Report the incident to law enforcement and financial fraud authorities.
  • Contact your bank to discuss any suspicious transactions.
  • If you used a Bitcoin ATM, try to contact the ATM operator immediately, although recovery is rare.

Final Word

Bitcoin and other cryptocurrencies are legitimate technologies, but scammers exploit their anonymity and speed. Always treat unsolicited investment opportunities and high-pressure financial requests with skepticism — especially when they involve cryptocurrency. If you have questions or concerns about a situation or concern you can always contact the Financial Crimes Department at TTCU Federal Credit Union by calling (918) 749-8828 or toll-free at (800) 234-8828. Additionally, members are encouraged to speak to credit union staff at any of our locations during normal business hours. Reporting financial crimes or scams at ReportFraud.ftc.gov is also an option for individuals.

Stay informed. Stay skeptical. Stay safe.


This blog is for informational and educational purposes only and does not constitute financial, investment, legal, or tax advice.


The information on this page is provided solely for general informational and educational purposes and does not constitute legal, tax, financial, or cybersecurity advice. While TTCU strives to provide accurate and timely information, fraud trends, privacy risks, and security threats may change over time, and TTCU does not guarantee that the information presented will prevent all fraud, identity theft, or unauthorized account activity. Members should contact TTCU promptly regarding specific account concerns, suspected fraud, or security incidents.