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Coronavirus Preparedness

Mar 13, 2020

A message from our President and CEO

Tim Lyons, TTCU CEO and PresidentAs concerns and fears about the COVID-19 (coronavirus) grow, I want to personally assure you that TTCU Federal Credit Union is taking steps to help protect the well-being of our members and employees. We are receiving daily updates from the Centers for Disease Control and Prevention (CDC) and monitoring guidance from local, state and federal authorities. We’ve activated our emergency response plan and are ready to meet this challenge while providing you the excellent service you know and deserve.

Your TTCU branches

  • At this time, all TTCU branches are open and operating during normal business hours.
  • We are disinfecting high-touch surfaces and common areas throughout the day.
  • We are encouraging employees to follow CDC hygiene recommendations.
  • If you’re used to a friendly handshake from our staff, you might notice more limited physical contact when you visit a TTCU branch. Please know that it is because of our concern for your well-being.
  • We appreciate your understanding that your experience in our branches might look, and feel, a little different as we work together to protect the health of our communities.

What you can do

  • If you prefer not to visit one of our branches during this time, you can use one of our many other options to manage your account and finances.
  • TTCU provides online banking and mobile apps to help you take care of your accounts from anywhere. You can check balances, make payments, view transactions and more without visiting a branch. We also offer mobile check deposit through our TTCU app.
  • You also can use TTCU’s drive-through services, ATMs and video tellers (where available).
  • Enroll in online banking above (top, right corner) or give us a call and we’ll help you through the steps.
  • For any account questions or concerns, call us at 1-800-234-TTCU.
  • Visit the CDC for the latest recommendations on preventing illness.

Your money is safe

The economic impact of coronavirus has created concerns for many. Rest assured, your funds at TTCU are safe and insured by the NCUA.

We’ll keep you updated

We’ll let you know through email, this website and social media if we need to make changes to our services, our branches or our operating hours.

Beware of scams

Be on the lookout for unusual requests for your personal or account information. Unfortunately, some people will try to take advantage of the concerns caused by the coronavirus outbreak. You can get information and tips about how to prevent fraud at the Federal Trade Commission or our fraud resource.

Rest easy

Be assured that your financial safety and your health remain our top concern at TTCU. We appreciate your membership and value the trust you place in us every day.

 

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