Keeping your personal information secure is a priority. A Secure Access Code allows us to authenticate your computer or device, so we know you're the person logging in. This one-time authentication process is required when using online banking. When you first attempt to log in from an unknown device, you'll be asked where you want a Secure Access Code sent. A code can be delivered to you in several ways - a phone call, an email or a text message. Select which delivery method is convenient and a code will be sent immediately. Once you receive the code, enter it and continue with the login process. If your Secure Access Code doesn’t arrive, the contact information on your TTCU account is probably out-of-date. Please contact a Member Relations Specialist to verify your contact information. Please remember: A Secure Access Code is only valid for a short period of time - approximately 15 minutes. After the code expires, a new one must be requested.

It might. Our online banking requires the latest technology from your browser. If your browser is out of date, we encourage you to install the latest version. Another reason to keep your browser up-to-date is security. Internet browsers play a key role in keeping your online financial information safe. With each new release, browsers become more secure. No matter what browser you use, stay up-to-date with the latest version.  

Yes, but first you’ll need to enroll in online banking from a desktop computer. Enroll and then simply download our mobile app. Once you authenticate your device, you’ll be off and running. Most of the features in online banking are also available in the mobile app. If you do not have access to a desktop computer, a member service representative will be able to assist you at any branch location.

Certain versions of Internet Explorer have a 'Compatibility Mode,' which is incompatible with online banking. Turn off 'Compatibility Mode’ and restart your browser. If TTCU is listed in your ‘Compatibility Mode’ settings, remove TTCU from the list and restart. If you need assistance, please contact Member Relations.

No. Our interactive locater page includes TTCU branches/ATMs, shared branches and surcharge-free ATMs. This service helps you locate a convenient branch or ATM, wherever you are.

At the top of our website you'll see a login area for online banking. Enter your member number and password, then click Login.

Log in as you normally would. After you click Login, you'll be directed to a page displaying the secure contact information we have on file for your account. Select the delivery method that you have immediate access to and is most convenient. A temporary Secure Access Code (SAC) will be delivered to you within minutes.  If your Secure Access Code doesn’t arrive, the contact information on your TTCU account is probably out-of-date. Please contact a Member Relations Specialist to verify your contact information - (918) 749-8828 or toll free (800) 234-8828. Once you have the code, enter it on the following screen. Please remember: A Secure Access Code is only valid for a short period of time - approximately 15 minutes. After the code expires, a new one must be requested.

At the top of our website, click the Enroll Now link. Complete the form and click Submit Enrollment. You'll be directed to a page displaying the secure contact information we have on file for your account. Select the delivery method that you have immediate access to and is most convenient. A temporary Secure Access Code (SAC) will be delivered to you within minutes.  If your Secure Access Code doesn’t arrive, the contact information on your TTCU account is probably out-of-date. Please contact a Member Relations Specialist to verify your contact information - (918) 749-8828 or toll free (800) 234-8828. Once you have the code, enter it on the following screen. You'll be directed, step-by-step, through the completion of your enrollment. The enrollment process ends with your creating and confirming your preferred password that will be used with your member number for future logins.

Yes. Once we've verified you with a one-time Secure Access Code, we remember your computer/browser with a cookie. Registering your computer in this way adds a strong layer of security to your online accounts. No other unregistered computer in the world has access to your online information, even if your login ID and password were accidentally or unintentionally compromised. Once we register your computer/browser, you will only be required to enter your member number and password on future logins.

You may have cleared the cookie from your computer, so it is no longer authenticated. The next time you login, you'll need to re-register your device. If at any time you wish to unregister a device, please contact us and we can remove registered devices through our administrative system.

Yes. As an alternative, you can set up a challenge code in online banking. Under More Options, click on Security and then the second tab. Create a word or number as your challenge code for one-time online access. During login, select Challenge Code instead of sending yourself a Secure Access Code. Input the code you created.

If you're not entering the correct password, you'll be locked out of online banking after four unsuccessful attempts for security protection. Your member number/password will be unlocked after 24 hours and you can attempt to log in again. Once you have logged in successfully, you can change your password under More Options, Security. Passwords can be changed one time every 24 hours. If you forget your password, select Forgot Password. A reminder will be sent to you.  However – this can only be used if you have previously logged into the system successfully.

Password requirements:

• Must be at least eight characters
• Cannot be more than 32 characters
• Must contain at least one number
• Must contain at least one uppercase character
• Must contain at least one lowercase character
• Cannot be the same as the last password

Check to make sure the pop-up window isn't being blocked. If it is, turn off the blocker or set it to allow pop-ups from online banking. This should fix the problem.

Most bill payments can be processed electronically. We process our electronic withdrawals in the evening, so this means most of your bill payment withdrawals will come out of your checking account around 7:00 p.m. on the day you scheduled the bill to be paid to the merchant. Occasionally bill payments may be withdrawn as a check from your account. This type of payment is withdrawn from your account when the check is presented for payment by the payee’s financial institution. The check number for this type of withdrawal will start with a “9” and will clear your account like a regular check. In both instances, you will not see your balance reflect the payment until it is actually withdrawn.

Yes, expedited payments can be made for a nominal fee ($15 or less).

When scheduling a payment using Bill Pay, make sure to fill in each area before choosing the 'Send Payment' button. These areas include:

• From account
• Amount of payment (click the Save button before proceeding)
• Method of delivery
• Date (no weekends or holidays)

Skipping one of the areas will result in an error message. If successful, you'll see pop-up message with a green checkmark.

We have set up a toll-free support number exclusively for TTCU members. Please call (866) 820-8196 for assistance.

Log into online banking and select Alerts underneath Services. Read the “Notify User Agreement” and agree to the terms and conditions. You'll then be asked to provide a primary email address. Select Information Alerts that you would like to receive and click Subscribe. Select the Alerts tab to set up additional Alerts.

No. Alerts can be sent as an email or text message*. On the Email Addresses tab in Alerts, you can provide alternate email addresses and mobile phone numbers for text messages. Multiple email addresses and phone numbers can be added, but Alerts can only be delivered to two email addresses at a time; and as text messages, to two phones at a time.

* Text charges from your mobile carrier may apply.

On the Alerts tab, select the Add New button on the right of the page. In the drop-down menu, select the type of Alert and where you would like it delivered. Some Alerts will require additional action on the next page. Additional Alert options (Informational & Personal) are available in the drop-down menu next to the Alerts tab.

In Alerts, go to the Delivery Methods tab and scroll down to Mobile Devices. Select the Add New button on the right of the page. If your cellular service is with a major provider, fill out the information on the top half of the page. For Service Provider, select your cellular provider and click Continue. If your cellular service is not listed, please select the second radio button and fill out the information on the bottom half of the page. For email address, insert the appropriate email address (with your cell phone number) for your cellular provider (i.e. 10digitmobilenumber@txt.att.net for AT&T cellular service). Click Continue. On the Delivery Method tab you'll see your mobile device listed as an option. When setting up alerts, select any of your saved methods as a delivery preference - up to two email addresses and, as text messages, to two mobile phone numbers at a time.

Here are the three types of Alerts:

• Account Alerts - Notifications specific to your TTCU accounts (balances, transactions, due dates, etc.)
• Information Alerts - Helpful member notifications (holiday branch closures, credit union news, etc.)
• Personal Alerts - Customized personal reminders (anniversary, birthdays, appointments, etc.)

Yes. Click the bell icon next to an item to enable or disable that specific Alert.

Yes. A recent history of your Alerts is located on the Messages tab.

Yes, but we ask that you set them up using Ez Card. With Ez Card, you'll have full access to alerts, your balance and transactions, online statements, online payments and more.

Ez Card can be accessed from within online banking or at www.ezcardinfo.com.