Some criminals are looking for ways to steal your personal information. Malware viruses infect your personal computer and collect sensitive information. These pesky viruses wait for you to access a particular website or even your banking site. Once you're logged in, the virus delivers your personal information to the criminal for later processing.
If you receive an unsolicited pop-up while signing onto a website or secure account, close the window and do not enter any personal information. If you think your computer has a malware virus, take steps to search and remove the malware before proceeding.
Your Internet browsers is a key part of keeping your online financial experience and information safe. With each new release, browsers become more secure. No matter what browser you use, make sure you have the latest version installed.
Microsoft operating systems browsers:
Apple operating systems browsers:
If You Suspect Identity Theft
If you’re concerned that you might be a victim of identity theft, the first step is to contact your financial institutions immediately. As a TTCU member, please contact Member Relations with details as soon as possible.
If you'd like to close your card after business hours, call Member Relations and select the appropriate call menu option. You'll be forwarded to 24/7 card assistance. If your card was closed, contact TTCU during business hours to order a replacement card.
Next, contact one of the three major credit bureaus about placing a fraud alert on your file. This will help prevent thieves from opening a new account in your name.
Credit bureau fraud division contact information:
- Equifax: 800-262-7438, P.O. Box 740041, Atlanta, GA 30374
- TransUnion: 800-680-7289, P.O. Box 6790, Fullerton, CA 92634
- Experian: 888-397-3742, P.O. Box 1017, Allen, TX 75013
Finally, submit an identity theft report to the Federal Trade Commission (FTC) and your local police department. The FTC can be reached by calling 877-IDTHEFT or online.
Protect Devices & Network
- Change the default name and password on your WIFI router
- Keep your devices updated
- Use a firewall and antivirus software
- Frequently backup any external hard drives or cloud storage
- Set up parental controls to block adult or malicious content
- Use a unique and different password for each website
- Consider using a password manager to store and remember passwords
- The longer the password, the more secure it is
Social Media Safety
Here are some great ways to be safe while using social media.
- Never accept friend requests or connections from strangers
- Use a multifactor authentication
- Don’t share personal details