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Getting started with your new online banking experience
Updated: April 25, 2023
We've taken digital banking to the next level by launching a new digital banking experience. You have access to new features designed to deliver a quick, seamless and more intuitive experience so you can manage your accounts with ease.
Please review this important information below:
Registration - Let's get started!
Existing online and mobile banking users will need to register. You may reuse your old password if it meets the new system’s requirements. The following video and steps will show you how to log in and reset your password.
Registration & login instructions
- Enter your current digital banking username and password in the login area.
- The login screen may look slightly different. Click login.
- On the next screen, click “Create new password.”
- Read the disclosure and check if you agree. Select continue.
- You’ll be prompted to enter some information to verify your identity, such as your date of birth, Social Security number and zip code.
- Once your identity is confirmed, you will be sent a secure access code. You can choose to receive this via text or phone call.
- Enter the secure access code. Then you’ll be prompted to reset your password.
- Next, confirm your email and phone number are correct. If your contact information is missing or incorrect, you can click in the box and edit.
- Read the terms and conditions of the online and mobile banking agreement, and check if you agree. Click continue.
- You can navigate your new digital banking experience by clicking: “Complete Profile,” “View Accounts” or “Customize Settings.”
What if I use the app?
We’ve simplified the process to make it easier than ever to manage your money. The new TTCU mobile app may install on your device automatically, depending on your settings. If you need to install it manually, go to the Apple App Store or Google Play Store icon on your phone and search for TTCU.
Eventually you'll be able to control your cards on the new TTCU mobile app. Existing TTCU debit card app users can continue using that app, but should watch for a notification about the functionality being transitioned into the mobile banking app.
How do I...
Navigate digital banking
Mobile
Desktop
Transfer money
It’s easy to transfer money fully inside online banking. Simply navigate to “Transfer & Pay,” then “Transfers.” There, you can easily set up a transfer between your TTCU accounts, or to or from an account at another financial institution.
Member to Member
One-time or recurring
Reviewing
Managing transfers instructions
- Select “Transfers,” then tap the “Make a Transfer” button.
- Use the drop-down menu to select the account you are transferring to and the account you are transferring from.
- Enter the amount. Select whether it’s a one-time or recurring transfer and the date the transfer should occur.
- Review the transfer.
- Tap “Submit Transfer.”
Pay a bill
- To start the process, mobile app users can select “Transfers” inside the app, while desktop users select “Transfer & Pay,” then tap on the bill pay dashboard.
- Tap on a current payee or click “Add Payee.”
- Then select the account you wish to use to pay and enter the amount and the date of the payment.
- Select a payment method.
- Tap “Submit Payment.”
- A pop-up window will show your payment details. If it is correct, tap “Confirm Payment.”
Pay a loan
- Start by opening your digital banking on either your phone or your computer.
- Select the loan you would like to make a payment on.
- Select the “Pay” icon on desktop or “Pay Now” on mobile.
- Select the account to pay your loan from.
- You’ll have a few options to select, such as whether this is a one-time payment or recurring, and the date you would like the payment to be made.
- Select “Review Transfer,” then confirm everything looks good.
- Select “Submit Payment.”
Deposit a check
Depositing a check remotely has never been easier.
- Simply open your TTCU app, then click the “Deposit Check” icon located at the bottom of your screen. A message will appear telling you what to write on your check for mobile deposit.
- Then, simply select the account you wish to deposit the check into and enter the amount of the check.
- You’ll be prompted to take a photo of the front and back of your check with your phone camera.
- Tap “Submit Deposit,” and you’re all done!
Watch this page for additional updates about your new digital banking experience. It’s never been easier to manage your money, your way!
Credit Card Activation
Updated: April 23, 2023
TTCU credit card members: We experienced some delays with new credit card activations earlier today. The number on your new card to activate has been restored. Please call 1-888-691-8661 to activate at your earliest convenience.
If you experience any further problems and need assistance with activation, please call 1-866-936-8828 and a service member will assist you.
We apologize for the delay and appreciate your patience.
Credit Card Online Access
Updated: April 21, 2023
Reminder for TTCU credit card members: As part of our digital banking upgrade, online access to your credit card information will not be available until the upgrade is complete. Members should expect to have online access by April 26.
Rest assured, your credit card information is safe and being transferred to the new system. Please watch for an update next week on credit card online access.
Exciting changes coming to your digital banking experience!
Updated: April 4, 2023
We’ve been working hard behind the scenes to be able to serve you better and prepare our credit union for the future. On April 25th, we are taking digital banking to the next level by launching a new digital banking experience.
All TTCU functionality will be combined into one app. You will have access to new features designed to deliver a quick, seamless and more intuitive experience so you can manage your accounts with ease.
As we upgrade, some of our services will be unavailable, and you will need to take action to continue to access your accounts online. Most importantly, you will need to register for your TTCU online banking account
Whether you log in to your TTCU accounts through a web browser or our app, be watching for exciting new features to help you better manage your money!
What do I need to know right now?
When will online banking be inaccessible?
Great news, we plan for online banking to be unavailable for only about ten minutes on April 25th. If you try to log in and cannot, please try again in a little bit, as the system should be back online shortly.
What if I need to transfer money?
You will still be able to make same-day transfers to either TTCU
accounts or accounts at another financial institution. These will
process as normal.
What pending transactions will I be able to see in digital banking?
Members using the new digital banking system may see pending debit card transactions, pending ACH debits, pending direct deposits and account holds. Pending ACH debits and direct deposits will also include a "Posting Date." This addition will show when the debit will post to the account or when the deposit will be available in the account.
Will my transaction history still be available?
We know how important your financial information is to you! All your transaction history for the past two years will be automatically entered into the new system. If you need access to earlier information, please sign up for E-statements, as all your transaction history will be available there.
What will happen with my scheduled bill payments and money transfers?
Good news! All your scheduled bill pay information and money
transfers will be automatically transferred to the new system.
Your payments will process as usual. However, as we make
exciting changes and enhancements to our system, there will
be a scheduled blackout period to upgrade our
Bill Pay service.
What if I use Quicken or Mint?
If you connect to online banking using Quicken or Mint, you'll need to transition your connection to the new digital banking system. Instructions for this conversion are available here.
If you currently use Bill Pay, there is some
key information you should know:
- Bill Pay will be unavailable from Wednesday, April 19th through Tuesday, April 25th. During this time period, payments cannot be viewed or scheduled via Bill Pay.
- Previously scheduled payments will not be affected. Any payments scheduled prior to April 19th or any payments scheduled to be paid during the blackout period will process as normal.
- New payments or modifications to existing payments will be unavailable. Adding new payments or modifications to existing scheduled payments will need to take place prior to April 19th or after April 25th. Additions and changes to payments cannot be made during the blackout period.
- Existing payees and future scheduled payments will transfer to the new system. Once we have completed the upgrade and the blackout period concludes, existing payees and scheduled payments will remain unaffected. We do recommend that Bill Pay users confirm the accuracy of payees and delete any payees that are no longer valid prior to April 19th.
What new features can I look forward to?
TTCU’s upgraded online banking system will include exciting new features, including:
- Zelle1 (peer-to-peer) payments available to all users over 18 years old.
- Savings goals that track your progress.
- Customized budgeting features that can use your payment history to help you track your money.
- And much more!
Be watching for all the information you’ll need to log in and navigate your new online banking experience!
Coming soon!
Updated: March 15, 2023
Online and mobile banking are getting an upgrade!
Watch for exciting updates in April 2023. Here's a sneak peek at what we've been working on.
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TTCU is my banking family
Sammie K. -
TTCU treats members like family.
Matt D. -
Thank you for all you do for your members
Vivian B. -
TTCU makes us feel at home.
Marilyn D. -
Switching to TTCU was the best move I ever made.
Jill S. -
Service is always 1st class from start to finish!
R.A. J. -
I'm glad I chose TTCU.
Sherri S. -
I wouldn't dream of going anywhere else than TTCU.
Wendy M. -
TTCU makes me feel like a valued member, not just a number
Sherry B. -
TTCU made it easy for us to buy our dream home.
Larry M. -
TTCU gave me a second chance.
Kim W. -
TTCU treats me like a person, not just a bank account.
Meredith F. -
You can't beat the customer service at TTCU
Misti A -
TTCU simplified my life.
Jennifer O. -
Our family trusts TTCU.
Roger B. -
TTCU is awesome!!
Jimmy J. -
TTCU supports their members and communities.
Karen W. -
Helping others is what TTCU does best!
Marilyn C. -
TTCU rises above the rest.
Tina T. -
TTCU gave me a chance.
Rebecca A.
1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Message and data fees may apply from your wireless carrier.
TTCU will never ask you to send money to anyone, including yourself nor request your PIN, password, username, or access code; these should not be shared with anyone. If this information is requested, contact TTCU immediately; You may be the target of identity theft. Neither TTCU Federal Credit Union nor Zelle® offer a protection program for authorized payments made through the service (for example, if you do not receive the goods or services that you paid for, or the goods or services that you received are damaged or are otherwise not what you expected). This service is intended for sending money to family, friends and others whom you trust. You should not use Zelle® to send money to persons with whom you are not familiar, have not met in person, or you do not trust. Services offered are subject to their respective terms and conditions, and availability may vary by device. Member in good standing, 18 years old and older, 60-day waiting period on new online banking enrollees.
With approved credit. Some restrictions apply. Message and data fees may apply from your wireless carrier.